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Device not available response from Google Assistant

GoogleFAQ
Solutions Expert
Solutions Expert

Why does Google Assistant respond with: “Sorry, device is not available right now”?

1 ACCEPTED SOLUTION

christinapeng
Solutions Expert
Solutions Expert

If Google Assistant gives you "Sorry, device is not available right now", it probably is because the Google server hasn't received correct information from your fulfillment. For example, Google Server sends an action.devices.QUERY to your fulfillment, however, 3P server responses nothing, wrong format information or timeout etc. In this situation, your Google Home or Nest device will show the message.

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1 REPLY 1

christinapeng
Solutions Expert
Solutions Expert

If Google Assistant gives you "Sorry, device is not available right now", it probably is because the Google server hasn't received correct information from your fulfillment. For example, Google Server sends an action.devices.QUERY to your fulfillment, however, 3P server responses nothing, wrong format information or timeout etc. In this situation, your Google Home or Nest device will show the message.