Google Hub not recognising local attachments

[Uzma]

Have two major issues

1- Connected my Shark vacuum cleaner on Google Nest Hub and it use to work seamlessly on “vacuum kitchen” command but doesn’t anymore. It doesn’t recognise me telling it to vacuum any specific room and rather shows up some random info or says “I don’t recognise kitchen”. Have tried rewording the command like clean etc or tried reconnecting shark and Google but nothing helped. 

2- Unable to view Wyz cam on Google Home. Have tried reconnecting it several times but it doesn’t since day one. Google Home shows Wyz account is linked and connected but no cam feed on it and it shows a message “offline” or unable to connect.

[armen_dpe · Accepted solution]

Hello,

I'm sorry to hear about the issues you're facing with your devices and Google Nest Hub integration. Here are a couple of suggestions to troubleshoot your problems:

For Shark: 

1. Check Zones in Shark App: Ensure that the specific cleaning zones are properly set up in the Shark app. Sometimes, incorrect or incomplete zone configurations can lead to recognition issues when commanding Google Nest Hub.

2. Sync device by re-linking Shark Action in Google Home : Try re-linking the Shark action in the Google Home app. Disconnect the Shark integration and then reconnect it to refresh the connection. This often helps resolve communication issues between the devices.

3. Ensure Proper Naming: Double-check the naming of the zones in both the Shark app and the Google Home app. Consistent and clear naming conventions can contribute to better voice recognition.

For Wyze:

1. Wyze Cam Model: Could you please specify the model of your Wyze cam? Different models may have specific compatibility requirements and troubleshooting steps.

2. Wyze Cam Feed in Wyze App: Have you confirmed whether you can see the camera feed within the Wyze app itself? Ensuring that the camera works locally can help narrow down the issue to the integration with Google Home.

3. Connection Status: When attempting to view the Wyze cam on Google Home, does the camera show as "offline" or is there any specific error message displayed? This information can provide clues about the nature of the connectivity issue.