Help! Entire Google home, including cameras were hacked!

[Sdeelo]

• Help! My entire home has been hacked through my gmail account, then through my Google pro 6 WiFi routers. They took over everything. My cameras, my email, my home speakers, my entire security system and broke into my home twice.

Google won’t even help and even when they are completely removed from my account and my modem is unplugged, the cameras are green and actively watching. 

Can anyone help me with  how to move my nest aware account? Or of a number where I can speak with someone at Google who gives a **bleep** about the safety of their customers? Or a contact who gives a **bleep**?

[Derickf]

Hi @Sdeelo, 

Thanks for posting in the community. I’m truly sorry to hear about your Google Home being hacked. The issue you're facing needs further assistance; please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Please keep me posted.

Best regards,

Derick.

[sipriyadarshi · Accepted solution]

Hello @Sdeelo ,

Thank you for reaching out to us with your issue. Based on what you have described above, the only way out is to create a new gmail account make use of a strong password which is difficult for the hackers to guess. Then you can try to do a factory reset of your devices and recommission them to this new account.