cancel
Showing results for 
Search instead for 
Did you mean: 

How can I troubleshoot connection issues with my Chromecast device?

jackavason
Community Member
  1. Check Wi-Fi Connection: Ensure that your Chromecast device and the device you're casting from are connected to the same Wi-Fi network.
  2. Restart Devices: Power cycle your Chromecast device by unplugging it from the power source, waiting for a few seconds, and then plugging it back in. Also, restart the device you're casting from.
  3. Update Firmware and Apps: Make sure your Chromecast device and the casting app (e.g., Google Home app) are up to date with the latest firmware and updates.
  4. Check Router Settings: Ensure that your router's settings, such as network isolation or guest mode, are not preventing the Chromecast from connecting.
  5. Reset Chromecast: If other troubleshooting steps fail, you can factory reset your Chromecast device by pressing and holding the reset button on the device for around 25 seconds.

If the issue persists, consider reaching out to Chromecast support for further assistance.

0 REPLIES 0