problem setting up google home hub

[keryn722]

Trying to hook up my google home hub 1.  Everything changed when we had to get new cable boxes and the old wi-fi password changed. When I go to the google to get the google home hub app, It's no longer available. I'm getting confused using the google assistance. Can anyone please help me. I would very much appreciate it.

[MplsCustomer · Accepted solution]

@keryn722 

Since you changed your Wi-Fi network, you will need to "factory reset" your Nest Hub to clear the Wi-Fi settings, and then reinstall it in the Google Home app.

See the "Factory reset" instructions here:

https://support.google.com/googlenest/answer/7073477

See these instructions for reinstalling your Nest Hub:

https://support.google.com/googlenest/answer/7029485