2 Nest Hubs can't direct cast audible to 1

[burlap]

So I recently got a 2nd nest hub. I did a factory reset on it. A bunch of updates were installed during the setup.

After it was all done. I tried to case audible to this hub. It starts to work then it looks like audible restarts on the hub and hangs on the splash screen showing the word audible.

I restarted the hub, and same thing happens. I rebooted my phone same thing.

I am able to cast directly to my other nest hub no problem.

Now comes the weird part. I put both a group and I can cast to this group and both nest hubs work no problem and audible works just fine.

However it continues to fail/hang when I try to cast directly to 2nd nest hub.

Is it worth doing a second factory reset on it? Why would casting directly to it fail but casting to the 2 in the group works fine.

I did try removing the 1st nest hub so just the 2nd was in the group, resulted in the same fail/hang. Only with both in the group does it work.

Any ideas on what it could be, or how to resolve?

Thanks for taking a look.

[EduardoN]

Hi @burlap,

Thank you for reaching out to our support community. It appears you're experiencing a perplexing issue with your new Nest Hub (2nd gen) and Audible. This is certainly frustrating, and I'll endeavor to resolve it.

The fact that it functions seamlessly within a group, yet fails during direct casting, suggests a specific anomaly in how the individual Hub is processing the direct cast.

To better understand the situation and assist you effectively, I'd like to ask a few clarifying questions:

• When did you first observe this issue?
• What is the software version of your Nest Hub (2nd gen)?
• What is the software version of the Google Home app?
• Do you experience the same problem with other multimedia applications?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[burlap]

Hello Eduardo,

Thanks for the reply.

When did I first observe, device used to belong to my MIL. When I got it I did a factory reset, after setting it backup on my  GFiber network is when I say this, so first time using the device myself.

Nest Hub: System firmware version: 24.20241009.103.1900601

Cast firmware: 3.76.448685

Google Home app version: 3.30.1.6

I have not tested with other applications.

BTW I was able to work around the issue by just connecting directly using Bluetooth and casting to Bluetooth.

Thanks,

Burton

[EduardoN]

Hi @burlap,

Thank you very much for sharing this information with me, because that way I can perfectly understand what's happening. At this point, I would just like to ask you something else about what is occurring.

What is the distance between your new Nest Hub (2nd gen) and your router?

Do you experience this issue when you play something from the Google Home App or from the Audible App?

Keep me post.

Best regards,

Eduardo

[burlap]

Hello @EduardoN,

The distance is maybe 6 feet, they are in the same room.

I'll test out other apps when I get home from work. But as I mentioned I am able to work around the issue with Audible by connecting via Bluetooth.

I did try a second factory reset, which had no affect on this issue. 
While I do have a workaround knowing what is causing the issue with this one device would be good to know.

Thanks,

Burton

[EduardoN]

Hi @burlap,

I really appreciate you telling me what you've done, like the factory reset, which hasn't had an effect on your device. In this case, when you're at home, I'd like to know if you're having the same issue. Depending on that, I'll proceed with something extra.

Keep me post.

Best regards,

Eduardo

[burlap]

Hello @EduardoN,

I thought I replied yesterday, but it doesn't appear to have posted.

I tested with YouTube Music and that worked just fine. Maybe because the hub has that app installed? 
Otherwise it looks like it might just be with the audible app and that hub specifically.

Regards,

Burton

[EduardoN]

Hello @burlap,

Thank you very much for this information posted here. Based on this confirmation, it appears that this is specifically an issue with the Audible application. For that reason, I would like to share a feedback form with you where you can share what happened so that we can improve our services and ensure that the devices work the way you expect.

Please confirm with me when you'll complete this.

Best regards,

Eduardo

[burlap]

Thanks @EduardoN, I have completed the feedback form.

Regards,

Burton