2 white dots..

[nitesharya]

My Google Nest Audio is stuck at 2 white dots, since eternity.

Tried rebooting multiple times (100+ times), leaving it disconnected, performing a ritual dance, nothing seems to work.

Please suggest?

[David_K]

To confirm, you're referring to these steps?

1. Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights illuminate.
2. Repeat step 1, 10 more times (for a total of 11 times).
3. After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

[nitesharya]

Oh yes. The 4 lights NEVER illuminate. Just 2 white dots (constant).

There are several other threads pointing to the same issue.

[Azarco]

Hey there,

Thanks for sharing those steps, davidking!

nitesharya, we appreciate your efforts. When and where did you purchase your Google Nest Audio? Could you fill out this form and let us know once you're done?

Best,

Alex

[Princesss]

Hi nitesharya,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi nitesharya,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

[Princesss]

Hi nitesharya,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.

Best,

Princesss