2nd Gen Nest Hub - White screen on start

[Rominoo]

I've returned home after New year's holiday and turned on the device by plugging it back to the power socket. 

The display went to a full-white, stayed so for 20 seconds and went to full blank. The device is not responsive at all, one tried manual reset using power buttons, tried to unplug from the power source for the whole night. Always the same result - nothing changed.

Any guidance please? 

[David_K]

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Rominoo]

Hello David, 

Despite my device displays no logo, I've tried your steps, with no success. 

Please see a short video with the device behaviour: https://1drv.ms/v/s!AncaZWdSWth7gdQcGRl6pyWLMqJUFg

I'm using the original power adapter supplied with the device. 

Thank you, 

Roman. 

[David_K]

Not to worry. Let me ask a specialist to review other possible options with you.

[Muddi]

Hey Rominoo,

Thanks for reaching out. I know how challenging it is to not have a working device when needed. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Also, please let us know when and where you purchased your device.

@David_K: I appreciate your help here!

Cheers,

Muddi

[Rominoo]

Submitted. Thank you. 

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Juni