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2nd gen nest hub keeps restarting.

garfunkle
Community Member

1 month old, 2nd gen nest hub. keeps restarting without any warning, 3-5 a day. The power cord is fine. no one touches the device, yet on its own will reboot. all i get from google is some form email about checking power cable, when the problem is the firmware. this device is not well made, and the system is not android but some bogus form factor of android. this will be the last google device i ever buy. worse customer service too...

 
 
9 REPLIES 9

garfunkle
Community Member

1 month old, 2nd gen nest hub. keeps restarting without any warning, 3-5 a day. The power cord is fine. no one touches the device, yet on its own will reboot. all i get from google is some form email about checking power cable, when the problem is the firmware. this device is not well made, and the system is not android but some bogus form factor of android. this will be the last google device i ever buy. worse customer service too...

this is what you get when you respond to the email that the so called support sends you.

 

Address not found Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail.

 

what kind of company does this? this nest hub v2 is a piece of junk, and no support for the damaged firmware that is installed upon release. never buy any nest product. i have cams from other companies and their cust. service is MUCH better.

Muddi
Community Specialist
Community Specialist

Hey garfunkle,

 

Thanks for posting. I believe this thread is related to another thread on this link. I'll go ahead and close this thread now, and continue assisting you on the main thread.

 

Cheers,

Muddi 

garfunkle
Community Member

this is what you get when you respond to the email that the so called support sends you. Address not found Your message wasn't delivered to # because the address couldn't be found, or is unable to receive mail. what kind of company does this? this nest hub v2 is a piece of junk, and no support for the damaged firmware that is installed upon release. never buy any nest product. i have cams from other companies and their cust. service is MUCH better.

Muddi
Community Specialist
Community Specialist

Hey garfunkle,

 

Thanks for sharing details about the issue here. Sorry to hear that you're having issues with your Google Nest Hub (2nd gen), and replying to our email has been a challenge to you. Could you tell us the current firmware version of your device. Also, please provide the case ID so I can further check why you're having issues replying on email.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey garfunkle,

 

How's it going with your Nest Hub (2nd gen)?

 

Cheers,

Muddi

garfunkle
Community Member

this is the bogus form emails you get when you have firmware issue on the nest hub v2. this is a joke. google devices are a joke. and the ability to get anyone to help when their joke of a product doesnt work correctly out of the box.

 

this is the stupid reply:

 

Hey garfunkle,

 

Thanks for sharing details about the issue here. Sorry to hear that you're having issues with your Google Nest Hub (2nd gen), and replying to our email has been a challenge to you. Could you tell us the current firmware version of your device. Also, do you have another Nest Hub (2nd gen)? If yes, please try using the power adapter of the working device to isolate the issue.

 

Cheers,

Muddi

 

It's not a power cord issue. its a firmware issue, and Google won't admit it, or they would have to replace these defective devices. google hardware compared to others i use are poor, and i advise anyone to avoid google hardware. The company is too big to deal with customers.

Muddi
Community Specialist
Community Specialist

Hey garfunkle,

 

We understand how you feel, and my apologies that I still asked you to try a different power cord. I'm not sure what happened, but I edited my response right after posting it as I realized that you already mentioned that it's not an issue with the power cord. 

 

Moving forward, we really wanted to help you with this. It would be helpful if you could provide the case ID so we can further check what happened. Also, we kindly remind you to please be respectful to others and stay polite and assume good intent as per our community guidelines.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey garfunkle,

 

It's been some time since this thread was updated. Let me know if you still need help, and we're glad to assist you.

 

Cheers,

Muddi