4 nest hubs, 1 & 2 are the same, 3 is different and 4 too!

[Ynske]

Hi

I have recently bought 4 nest hub 2nd gen. Mine and the one in the kitchen are the same: same apps, tabs etc.

1 in daughter 1's room has german text on it although language is set in dutch, and has no apps at all and lacks a few tabs. Her menu also comes from the top (already tried soft and hard reboot, AND factory reboot) 

1 in daughter 2's room lacking apps and tabs. 

Weird thing is all 4 have the same software and firmware versions.

Does one or another have to do with age restrictions? How can i solve the language issue on that 1 hub?

Please help.

Thanks 

Ynske 

[MplsCustomer]

@Ynske 

From whom did you buy your Nest Hubs? If you're buying from a reputable seller, they should all be the same and configured for your country. What country are you in?

[Ynske]

I have bought them in 2 pairs on the webshop of Tink. I am located in Belgium.

[MplsCustomer]

@Ynske 

Well, it seems like Tink is selling Nest Hubs that are pre-configured differently. You might have to contact Tink about the two Nest Hubs that are problematic. Were the two problematic Nest Hubs in the same pair?

[Ynske]

Yes indeed. I'll contact them.

[Dan_A]

Hi Ynske,

That certainly isn’t the experience we want you to have ― let’s take a look. A few questions: when you did the factory reboot, was it the same steps as what you see in this link? Have you already contacted Tink about you 2 Nest Hubs? Are those the Nest Hub 1st Gen or 2nd Gen?

To change the language, follow these steps:

• On your mobile device, open the Google Home app.
• At the top right, tap your account and then Assistant settings >  Languages.
• Tap your current language > choose a new language.
• Set the 1st language to English and the 2nd to your desired language.

Tell me how it goes.

Thanks for helping, MplsCustomer.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi Ynske,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan