Hi peony,
Thank you for posting in the community. I'm sorry to hear your Nest Hub Max is having trouble updating. That's definitely frustrating, and we'll work together to get it resolved.
To start, please ensure your phone or tablet is within 2-3 meters (6-10 feet) of your Nest Hub Max.
I understand that you have already tried some steps, let's try them in the following order.
1. Check Wi-Fi Signal Strength:
Could you please make sure your Nest Hub Max is within about 15 to 20 feet of your Wi-Fi router? A strong signal is crucial for successful updates.
2. Restart Your Nest Hub Max:
Let's unplug the power cable from the back of your Nest Hub Max, wait a few seconds, and then plug it back in. This will give it a fresh start.
3. Restart Your Wi-Fi Router:
Now, let's do the same for your Wi-Fi router. Simply unplug it from the power outlet, wait about 30 seconds, and plug it back in. Most routers just need this simple step to restart.
4. Allow Time for Reconnection:
Please allow both your Nest Hub Max and your router to fully power back on and reconnect to your network. This might take a minute or two.
5. Check for Update Completion:
Once they're both back online, please check if the update has completed. If it's working normally, great! If the update is still stuck, we'll move on to the next step.
6. Perform a Factory Reset (If Necessary):
If the issue persists, we'll need to perform a factory reset on your Nest Hub Max. This will erase its current settings and allow us to set it up again from scratch. Don't worry, I'll guide you through the process: Factory reset Google Nest or Home speakers or displays.
Please try these steps and let me know the results.
I look forward to your response so we can get this resolved.
Regards,
Kevin
