Adding Google nest hub max to new home

[Andras]

Hi,

I factory reset my nest hub max and sold it. Now the new owner is not able to add it to his home as it was not removed from mine. I can’t see it in my home anymore and it is already factory reset and also physically at a different location.

Is there a solution to this issue?

thanks!

[David_K]

Because Nest Hub Max has a Nest Cam, Google's process for this is to remove your device from the Google Home app while it is still connected to Wi-Fi and the internet, before factory resetting it and giving it away or selling it. Otherwise, it is still associated with your account and cannot be setup by anyone else.

Best thing to do is going to be to ask the new owner to send it back to you temporarily. Connect/set it up again with your account. Once setup, be sure to remove it from your account before factory resetting it. 

[Andras]

Thanks David! We ended up doing this. It would have been nice if the nest hub max displayed this information when factory reset was initiated.

[David_K]

No problem at all. I agree, please feel free to share that feedback directly with Google.

Share feedback about Google Nest - Google Nest Help

[Dan_A]

Hi Andras,

Davidking is correct. Before anything else, your Nest Hub Max must be removed from the Home app and account before doing the factory reset. I read that you already ended up doing those steps, right? Was the set up successful after doing so? Is your concern now resolved?

Looking forward to your response.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi Andras,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan

[Andras]

Thanks Dan for all your help! 

[Muddi]

Hi Andras,

It's our pleasure helping you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi