Adding nest mini to my home setup

[MollyScarbMc]

I have a Nest Hub, Nest audio and doorbell cameras but cannot get a Nest Mini to set up on my home system with the others.

[MplsCustomer]

@MollyScarbMc 

What happens? You can share details of what happens when you try to install, in hopes that a customer in this community forum has suggestions.

Or you can contact Support starting with this link:

https://support.google.com/googlenest/gethelp

[MollyScarbMc]

The app/system can’t find the device to add it.  I have a Nest hub a large speaker and 2 doorbell cameras that i added without problem.  I’ve tried multiple times in different rooms of my home. It goes through the process then goes back to “what kind of device are you adding? “  (starts over)

the best mini is on (I’ve tried turning it on at different times in the process, it says “looking for device” but it still doesn’t find it- only starts over asking what device I’m trying to add 

[Princesss]

Hi everyone,

Thanks for visiting the Community.

@MollyScarbMc, thanks for all the details you've shared. Could you please send us a photo or a short video clip of what's happening every time you add Nest Mini to your home set up? Also, have you already tried using a different phone to see if you will experience the same prompts? Feel free to respond to this anytime so we can also try other steps.

@MplsCustomer, thanks for always chiming in.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess