05-21-2023 07:16 AM
Good morning. After updating to fuchsia, the screen does not wake up (when the screensaver is on) when casting from the phone is turned on (there is only sound, no picture) - you have to tap the screen to display the casting. On the second Nest Hub 2, which has not yet been updated to fuchsia, the screen automatically wakes up from the screensaver and shows picture and sound.
Regards.
05-22-2023 12:06 AM
Hello GenoGoaFreak,
Thanks for sharing details about the issue here. I know how challenging it is when you're having issues with your Google Nest Hub (2nd gen). To confirm, have you tried to reset your Nest display? Also, are you casting music or video?
Looking forward to your response.
Cheers,
Muddi
05-22-2023 12:34 AM
Hi, Nest Hub 2 restarted. Video playback.
05-22-2023 03:04 PM
Hi GenoGoaFreak,
To help us get a better picture of what's happening, do you mind sharing a video?
Cheers,
Muddi
05-23-2023 08:05 AM
05-23-2023 08:09 AM
05-23-2023 03:40 PM - edited 05-23-2023 03:41 PM
Hey GenoGoaFreak,
Thanks for the link. However, we cannot access the file. Could you try uploading the video using a different tool or website like YouTube so we can access the video easily?
Cheers,
Muddi
05-23-2023 09:34 PM
Hi Muddi, thanks for your interest.
Below is a link to visualize the problem/change (bad for me :():
https://youtu.be/o0ZlqMlUjao - with fuchsia software
https://youtu.be/DT7WGY0O9I4 - without fuchsia software
Sunny greetings from Poland.
Grzegorz.
05-23-2023 10:43 PM
Hi GenoGoaFreak,
I appreciate it. I was able to watch the video. To confirm, have you tried other phones/tablets to cast on your Nest Hub? What is the Android version of your Huawei phone? Also, have you tried resetting the Nest Hub (2nd gen) that have fuchsia version?
Cheers,
Muddi
05-23-2023 11:30 PM - edited 05-23-2023 11:37 PM
Hello, I appreciate the quick reply.
Here I have to touch the screen to activate the video (the sound starts without interference with NestHub)
Here video and audio activate simultaneously without touching the Nest Hub screen)
Android on phones from v10 to v12 - 2×Samsung, 3×Huawei & Xiaomi, Hubs reset. After work I'll try to reset the fuchsia again.
In touch...
The best,
Geno
05-23-2023 11:38 PM
Hey GenoGoaFreak,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
05-24-2023 01:47 PM
Hi, I did the reset again. The problem remains (unless it's supposed to be). Today the second NestHub 2 got fuchsia and there is also the same problem.
Kind regards
Geno
05-25-2023 11:56 AM
Hello GenoGoaFreak,
We appreciate the update and this certainly hasn't been easy on you. We already have your form, so we'll bump this up with our senior specialist team so they can reach out to you soon via email. Please continue the conversation there, as this thread will be locked after 24 hours.
Kind regards,
Lovely