06-14-2023 05:40 AM
Hello, i am faceing the same problem as in this thread:
Also if the screensaver is on, it wont turn on if someone is in front of the device.
Is there already a solution for this problem?
Tryed: 2 x factory reset of Nest Hub, differend Android / ChromeOS devices / Streaming over Home Assistant
Regards
06-18-2023 05:11 PM
Hi Hagen-Roderich,
This is not the experience we want you to have, and we thank you for doing the factory reset before posting. I believe you have already taken the steps provided in the link above, right? If so, since the steps didn't work on your end, we'd be happy to take a look into this. Please fill out this form with all the needed information, and then let me know once you're done.
Best,
Dan
06-19-2023 12:40 AM
Thank you, Dan. Form has full lift.
Regards
06-19-2023 06:12 AM
Hey Hagen-Roderich,
Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Muddi