Again. 2 months after the nest hubs were fixed. They are broken again with latest update (I assume there was an update).
I use a nest camera and hub to monitor my baby sleeping. 4 or 5 times throughout the night - the nest hub loses the camera signal and then goes to the black and white clock.
I can’t use this to monitor my baby if it keeps doing this.
the camera does not lose signal. I watch it on my phone and it’s fine.
please fix this.
is there no QA over at nest?
Thanks for sharing details about the issue here. I know how important it is for you to be able to monitor your baby on the camera using your Google Nest Hub. Let's dig deeper into this.
A few questions:
Let's try these steps below:
Let me know how it goes.
unfortunately I’ve been through this a few months ago.
I sent 20 different feedbacks to you all. They finally fixed it a few months later, to have ti Joe doing something different.
I have every generation of hubs. Max, 1st, 2nd.
Some are 30 ft from my Unifi APs - and some are basically sitting on top of them. Distance doesn’t matter.
it happens to all of them now.
I watch a camera. 1-5m later they go black or says camera is disconnected. The camera never loses feed as I use your nest app and your nest web view now.
they screwed up the software yet again.
Sorry to hear that. We appreciate all your efforts. Could you tell us the current firmware version of your devices. Also, please fill out this form with all the needed information then let me know once done.
Unfortunately, I can't find the form that you've submitted. Please fill out the form again and include the link of this thread so we can investigate further on what's happening.