Again. Nest Hub issues with Nest Cameras! Losing signal!

[Phaino]

Again. 2 months after the nest hubs were fixed. They are broken again with latest update (I assume there was an update).    

I use a nest camera and hub to monitor my baby sleeping. 4 or 5 times throughout the night - the nest hub loses the camera signal and then goes to the black and white clock. 

I can’t use this to monitor my baby if it keeps doing this. 
the camera does not lose signal. I watch it on my phone and it’s fine. 

please fix this. 

is there no QA over at nest?

[Muddi]

Hey Phaino,

Thanks for sharing details about the issue here. I know how important it is for you to be able to monitor your baby on the camera using your Google Nest Hub. Let's dig deeper into this.

A few questions:

• What specific Nest Hub do you have (1st, 2nd, Nest Hub Max)?
• How far is your Nest Hub from your router and camera?
• What is the current firmware version of your device?

Let's try these steps below:

1. Move your Google Nest device within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

Let me know how it goes.

Cheers,

Muddi

[Phaino]

Hey Muddi. 

unfortunately I’ve been through this a few months ago. 

I sent 20 different feedbacks to you all. They finally fixed it a few months later, to have ti Joe doing something different. 

I have every generation of hubs. Max, 1st, 2nd. 

Some are 30 ft from my Unifi APs - and some are basically sitting on top of them. Distance doesn’t matter. 

it happens to all of them now. 

I watch a camera. 1-5m later they go black or says camera is disconnected. The camera never loses feed as I use your nest app and your nest web view now. 

they screwed up the software yet again. 

[Muddi]

Hello there,

Sorry to hear that. We appreciate all your efforts. Could you tell us the current firmware version of your devices. Also, please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hi Phaino,

Have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hi Phaino,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Phaino]

Hey Muddi. 

not ignoring - just done filling out forms and going through the process over and over. 

I’ve purchased a different camera system. 

[Muddi]

Hey Phaino,

Unfortunately, I can't find the form that you've submitted. Please fill out the form again and include the link of this thread so we can investigate further on what's happening.
 

Cheers,

Muddi

[Muddi]

Hi Phaino,

How's it going with your Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey Phaino,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi