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Alarm snooze fails to trigger routine

Matrean
Community Member

I'm using the nest hub as alarm clock. When the alarm goes of i want to trigger a routine. This all works fine as long as i hit cancel the first time. The moment you hit snooze first and then cancel the alarm is off but it won't trigger the routine. Very unhappy about this because thats the trigger connected to my home automation and start scripts. Now this is very vulnerable for failure. As soon as snooze is pressed it won't work. There's also no option to disable snoozing. Is this something that can be fixed to also trigger the routine when snooze is canceled?

 

20 REPLIES 20

Hi rachel,

Seems odd as this is a cloud service. Nevertheless I will give it a try. I discovered antother issue this morning, that it did not trigger the routine in combination with sleep sensing. Maybe this is also fixed after a phone reboot. I will let you know

Matrean
Community Member

Tried rebooting the phone. It still is not working. Routine does not trigger after snooze and it does not trigger with sleep sense active

Muddi
Community Specialist
Community Specialist

Hey Matrean,

 

Thanks for sharing details about the issue. I appreciate @RachelGomez123 for helping here. 

 

I understand the feeling when something is not working on your Google Nest Hub. Let's dig deeper into this. A few questions: which specific Nest Hub do you have (1st,2nd gen, Hub Max) When did the issue start? Did you set up a media alarm? If yes, do you experience the same issue if you use the normal alarm tone? Also, what is the current firmware version of your device?

 

Looking forward to your response.

 

Cheers,

Muddi

Matrean
Community Member

Hi @Muddi , 

Thanks for helping. Please find the details below

  • Nest Hub Gen 2
  • The issue started from the beginning, never worked. (only when you directly cancel the alarm when it goes off) I recently bought three hubs (to replace my alarm clocks, before I never used this feature on my other hubs. I started using this feature 2 or 3 weeks ago
  • I do not use the media alarms, just the normal alarm tune
  • System firmware: 324896
  • Cast firmware: 1.56.324896

To add: I also discovered another issue with routine trigger. This is when sleep sensing is active and monitoring your sleep. After a night sleep, the alarm goes off and it gives the message about the sleep report, then the routine also won't trigger.

The routine is only triggering when it is directly canceled and will not trigger if:

  •  Snooze is pressed first
  • If sleep sense is enabled

I also tried waiting a little while before snoozing, but same result. I've rebooted both my phone and the hub, without result

 

Cheers,

Matrean

Muddi
Community Specialist
Community Specialist

Hey Matrean,

 

Thanks for the quick response. Let's address the issue one at a time. To confirm, did you set up a scheduled routine?

 

Cheers,

Muddi

Matrean
Community Member

Hi @Muddi,

I tried it in two possible ways. Both have the same issue.

1. Enabled the route on the alarm clock setting. Is my prefered option

2  configured a routine that triggers when the alarm clock is canceled on that specific hub.

Morning routine is configured and working. This is off course proven because the alarm does trigger when cancel is pressed directly.

Today I executed some additional tests.  I performed the same tests on 2 other nest hub gen2 devices and both have exactly the same issue, all devices have the same firmware levels

Cheers,

Maarten

Muddi
Community Specialist
Community Specialist

Hey Matrean,

 

Sorry for the late response. We are trying to verify some information if this works as intended or not, as we have tried this on our devices and we got the same result. Also we noticed that it was indicated on routine that it will trigger the action "When the alarm is dismissed,"

 

We know how important this is for you. Please bear with us while we are checking on this, as we are doing our best to respond as soon as we can on all questions and concerns here in the Community.

 

Thanks,

Muddi

Matrean
Community Member

Thanks for your reply. Indeed when the alarm is dismissed. But when I snooze and cancel the snooze/alarm the intention is the same, so routine should trigger. Also when sleep sense is reporting and then the alarm is dismissed the routine also won't trigger. So I think the feature needs to be developed a bit more so a snooze cancel triggers the same function and the sleep sense report is not blocking the trigger.

As a user of routines I cannot imagine anyone do not want to trigger the alarm in those scenarios (then simply set an alarm without routine trigger...)

Because this open now for a long time, any indication when someone will tell we're going to fix this or we're not going to fix this? Should be pretty easy I think. Then we have some clarity on the stance of google on this and if I will wait or choose a different path

Cheers Maarten

 

 

Matrean
Community Member

@Muddi its been 2 weeks ago ahain. Any updates?

Matrean
Community Member

Hi @Muddi  any update?

Muddi
Community Specialist
Community Specialist

Hey Matrean,

 

Sorry for the delays. I'm just checking some information from the team. I'll get back to you for update.

 

Cheers,

Muddi

Matrean
Community Member

Thanks @Muddi, i will wait for your reply. 

Cheers, Maarten

Matrean
Community Member

@Muddi , its been a while. Any update on the issues with routine trigger on alarm? Seems also under normal (when cancel is pressed directly) conditions it fails arround 50% of the time on all my google hub devices

Matrean
Community Member

A similar issue seems to be identified 1.5 years ago, but still not fixed. Any plans on fixing this feature? Seems very, very , very buggy and a lot of issues

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Morning-routine-not-triggered-by-alarm-...

 

 

Matrean
Community Member

@Muddi  just wondering any update? Its a while ago. Seems google have problems fixing this feature. Any plans on working to this feature. 

I've just checked amazon alexa they seem to have this feature right. However I prefer google because its supporting dutch. Only this feature is very frustrating. And no indications this will be fixed. Hopefully this is fixed soon else i'm forced to switch to alexa.

Muddi
Community Specialist
Community Specialist

Hey Matrean,

 

My apologies for the delays, and we appreciate your patience. Still waiting for an update from the team. I'll make sure to get back on this thread as soon as I have any information to share.

 

Cheers,

Muddi

Matrean
Community Member

Hi @Muddi ,

What update are you waiting for? If someone is going to look at this? looking at the previous threads it seems to be a long outstanding issue with this feature for more than a year. Can you be more clear on the steps to be taken.? This is a generic answer that could lead people to wait indefinitely. Can you be more concrete?

Is this issue taken seriously by "the team"? Is someone actively looking at this? 

I'm a bit frustrated as you might notice. I invested a lot of money in google home devices for my smart home(4 hubs, 4 audio's, 3 chromecasts)  but fixing bugs or not working devices doesn't seem a priority.

Very disappointed about this answer

 

30blueboy
Community Member

Hi @Muddi, @Matrean 

I to have same issues with mine. It worked for a good while (I don't use snooze and the alarm starts of with text "Good morning" followed by with the radio station) and out of the blue stopped working it will work again for the odd day if I rewrite the routine and getting fed up with doing this. I have like you several hubs and speakers plus tv chrome cast for all my tvs and a nest camera.

So I have invested a lot into Google, looking back, all I hear is alexa is either working or has been fixed. So is it that Google seems to take their customers for granted? A very poor service Google provides and I am totally fed up to the teeth with Google's very poor service replies. Fix it stop making excuses that you are still looking into the issue. If this was any other developer, that would have fixed a long time ago otherwise they would by now been out of business, they couldn't afford unlike Google to take their customer for granted.

Yours sincerely "fedup with excuses".

ginope
Community Member

Hi @Muddi I see it's been over 2 months since you were waiting for an update. I am having the same issue and figured I'd respond here before creating a new thread. Have you received an update from the team?

30blueboy
Community Member

Hi, short answer no and not surprised 😡.