Albums not showing on nest hubs

[GiJoseph]

I have 2 Nest Max's and a bunch of the smaller screens at home and in my office at work.  For years I have not had any issues with my google albums showing.  I have an album specially created for the office and 2 for my house (1 for the main areas and one for the kids).

Over the last few months the albums will only show up 10% of the time.  Sometimes more sometimes not at all.  The one in my office has not had anything in months.  All the settings are correct and I have not changed anything.  At home I have the google pro wifi and have had it for about a year now.  I have read about photos freezing but that is not happening.  It defaults to the art gallery even though "google photos" is selected.  

This has been a big bummer as we love seeing our pics and have done a lot of work to set everything up.  I also pay for storage with google.  

Thanks for any help I can get

[GeremiG]

Hi @GiJoseph!

Thank you for posting in the community. I'm sorry to hear that your Nest Hubs are not displaying your albums completely. I understand how frustrating this can be. I'm here to help.

To help me find the best solution, I'll need to ask you a few questions:

• Can you see the same photos on all your Nest Hubs, or do they change between them?
• Is the album completely synchronized with Google Photos?
• Are you using a shared album?
• Are you using an Android or iOS device?

Please keep me posted. I'll be waiting for your response.

Best regards,

Geremi

[GiJoseph]

Hi thanks for the reply.

The photos have always been random across screens.

I am not sure what you mean by completely synchronized but it's a shared album only on Google photos, created on Google photos using the automatic face add feature so that it updates with new pics automatically. 

Both my wife and I use the album and it's under my account with shared google one storage.

I use android (S24) and she uses apple (iphone 15 pro max).

Thanks

[GeremiG]

Hi @GiJoseph!

Thank you for the information provided. Let's try some troubleshooting steps:

1. Verify if the Google Home app is updated.

2. Verify if Google Photos is enabled.

• Open the Google Home app.
• Go to devices.
• Select one of your Nest displays.
• At the top right, tap Settings.
• Then, select 'Photo Frame.'
• Choose 'Google Photos.' If Google Photos is already selected, let’s choose 'art gallery' and again 'Google Photos.'

If the issue continues, please share the firmware version of the affected Nest Displays. 

To find this:

1. Swipe up from the bottom of the screen on your Nest Hub.

2. Tap 'Settings' then 'Device information.'

3. Select 'Technical information' and locate the 'Firmware version.'

Thanks for your kind attention; I will be looking forward to your answer.

Best regards,
Geremi

[GiJoseph]

I have double checked everything you mentioned and nothing is off where it should be. 

3.75.446835 on my screens for firmware.

It says art galary is selected but when ai go to change it it shows the photos frame is selected and the correct Google frame is checked off.

[GeremiG]

Hi @GiJoseph!

Thanks for the update! Could you please verify the Google Photos app settings on your phone? Here's how:

1. Open the Google Photos app.
2. At the top right, tap the account's icon.
3. Verify that the account shown is the one linked to the display.
4. Tap X to close the account window.
5. Tap ‘Photos settings,’ and then ‘Apps & devices,’ and ‘Photo Frames.’
6. Tap the Nest display where the album should appear.
7. Verify that the selected albums match those set in the Home app.

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi

[GiJoseph]

Yes all of them are my google one account.   I have 3 albums in use across my devices and they all are correct in the list. 

[GeremiG]

Hi @GiJoseph!

Thanks for the update.
The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Let me know if you have any other questions.

Best regards,
Geremi