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Am I missing something?

terter
Community Member

Connected my new nest hub tonight or so I thought. My Google home app shows it as kitchen display settings also show that it is on the correct Wi-Fi network. It will only respond by saying please connect to Google Home app.

I am on the Google Home app but I am not sure what it wants me to change so that it will respond properly.

 

 

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

The first thing I would try is rebooting the device.

Disconnect it from power and leave it disconnected for 1 minute before reconnecting the power.

If the issue persists, it's possible the setup did not fully complete. I'd recommend factory resetting the device and retrying setup.

Factory reset Google Nest or Home speakers or displays - Google Nest Help

View Recommended Answer in original post

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

The first thing I would try is rebooting the device.

Disconnect it from power and leave it disconnected for 1 minute before reconnecting the power.

If the issue persists, it's possible the setup did not fully complete. I'd recommend factory resetting the device and retrying setup.

Factory reset Google Nest or Home speakers or displays - Google Nest Help