Animal of the Day and Catch Me Up both broken...

[LadyBriar]

I have two routines, one triggers at a set time, the other runs when I'm working in the kitchen.

One triggers every day at 2 PM for my daughter, and it changes the volume of our hub and runs the "What's the animal of the day?" command. For the last couple of weeks, about half the time it doesn't play the jingle and talk to my daughter about the animal of the day, instead it pulls info from some website about the same stupid quail EVERY TIME. This is frustrating for my daughter, who gets excited about her "animal time" as she calls it, and for me because I can't fix it (despite reboots and all that) and since she's five she doesn't understand why I can't fix it.

The other one triggers when I give the command phrase, and it adjusts volume, lights, and then finally runs the command "Catch me up" to play my selected news sources. For about a month now, when I run this routine or when I simply say "Hey Google, catch me up" instead of catching me up on the news, it plays random music from pandora. It does this no matter what device I use, and I even tried unlinking my pandora account to see if that would solve the problem. Spoiler alert, it didn't. It still plays pandora, even when I don't have pandora enabled AT ALL.

I've tried adjusting the routines, rebooting my devices, and poking around in all my settings to no avail. Neither of these commands work anymore. Either consistently, in the case of the animal of the day, or at all, in the case of catch me up.

[Muddi]

Hey LadyBriar,

Thanks for reaching out. I know how challenging it is when something is not working on your Google Nest Hub - I'd love to dig deeper into this issue.  

A few questions:

• When did you first notice the issue?
• Are the features working when not on routine?
• Which specific Nest Hub do you have (1st, 2nd gen, or Hub Max)?
• What is the current firmware version?

Let's go ahead and try creating a new routine with the same actions. Once done, delete the old one then check if you will have the same issue.

Looking forward to your response.

Cheers,

Muddi

[LadyBriar]

When: For the animal of the day, it started a few weeks ago, consistently. Months before that, every once in a blue moon. For the catch me up issue... probably a couple of months now, I think. Please take that with a grain of salt, my sense of time is VERY poor.
Routine or not, the commands don't work. The routines don't work, and doing the command myself yields the same results.
My hub is the "Nest Hub Max (Charcoal)"
Firmware version is... 1.67.330920
I have tried making "test" routines multiple times, to no avail. But, also, these commands don't work on any of my three mini speakers, either, so its not just my hub.

[Muddi]

Hey LadyBriar,

Thanks for the added information. To confirm, do you have the same issue when using the Google Assistant app on your phone?

Cheers,

Muddi

[Muddi]

Hi LadyBriar,

I just wanted to follow up on this. Let us know if you still need help, and were glad to further assist you.

Cheers,

Muddi

[LadyBriar]

Oh weird. I replied to your last post but it apparently never went through. To answer your last question, yes I have the same issue via mobile assistant.

[Dan_A]

Hey there,

Have you tried to perform a complete reset? Let's go ahead and try that first to see if that would help.

Also, it would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Keep me posted.

Best,

Dan

[LadyBriar]

I've power cycled my router (modem/router combo) but I didn't unplug my Google devices afterward. Mostly because this issue isn't happening only in my home but at my friend's houses too. Basically: this is NOT on my end.

[Dan_A]

Hello LadyBriar,

I'm happy to inform you that when tried it on our test device, animal of the day worked. Could you confirm if it's now resolved on your end?

Looking forward to your response.

Best,

Dan

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[Dan_A]

Hi LadyBriar,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan

[LadyBriar]

No. And I did reset my devices again, and even tried on a different wi-fi network from my phone just to test.

Still just talks about that stupid quail from that website it reads from.

[Dan_A]

Hi LadyBriar,

We appreciate you doing those steps but, before we proceed, could you confirm if the reset steps that you took were the same steps as what you see in this link? If so, you had to set it back up, correct? How many Nest speakers and displays are affected?

Looking forward to your response.

Best,

Dan

[Princesss]

Hi LadyBriar,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess