04-22-2023 12:44 PM
Hi, so I’ve been using my google home speaker for a while and it’s been working well. I recently made a new playlist on Apple Music for me and my friends to listen to in the background and for some reason it doesn’t recognise the new playlist. I tried renaming the playlist to an old one and asked it to shuffle that but it would still play the old playlist. It seems like the google home hasn’t recognised that I’ve updated my playlists and just won’t play that. Are there any ways to fix this?
04-26-2023 03:58 PM
Hi Jp2002,
This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
Once done, try these steps:
Let me know how it goes.
Best,
Dan
04-29-2023 04:17 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
04-30-2023 04:47 PM
Hey there Jp2002,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan