Google nest issue with Samsung TV

[NotJan]

When I try to use the speaker to control my Samsung TV I get the error message "I also need to know what device to use..." I have linked my Samsung Smartthings app, Netflix, and Disney+ with my google home app. I'm not sure what I should do next.

Hey Google…

...play/pause the tv (doesn't work)

…play Stranger Things on Netflix on the TV (doesn’t work)

…play Casey Neistat on YouTube on the TV (doesn’t work)

...open Netflix on the TV (works)

...open YouTube on the TV (works)

...turn on/off the TV (works)

Found this community post but it didn't help (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-keeps-saying-quot-i-also-ne...)

[Muddi]

Hello NotJan,

Thanks for visiting the Community.

Sorry to hear about your experience when controlling your smart TV using your Google Home/Nest device. Let's try to get to the bottom of this. To confirm, did you link your Netflix and Disney+ account on the Google Home app? Do you have a cast-enabled TV? 

Please note that there are limited things that you can do when your TV is linked or set up from the native app. Visit this link to see the lists of actions. If you want to play Netflix or Disney+ on the TV via voice command, you have to make sure that your TV is set up directly from the Google Home app itself, and it should have a built-in Chromecast.

Here's a link that might be helpful to you: Play TV shows and movies with your speaker or display

Cheers,

Muddi

[NotJan]

Hi Muddi.

Yes, both my Netflix and Disney+ accounts are linked. I have a Samsung Smart TV (QN90B), but I'm not sure if it has a Chromecast built-in. I have linked my Google home app With my Samsung SmartThings app.

Thank you,

Jan

[Muddi]

Hi NotJan,

Understood. Could you tell us the specific model of your TV? Also, since your device is connected via the SmartThings app to your Google Nest device, the only commands that you can use is the one listed on the link that I've shared. 

Cheers,

Muddi

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Dan_A]

Hey there NotJan,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 
 

Cheers,

Dan