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Assistants on strike

Solid_Steel86
Community Member

So I have 3 google homes. 1 hub and 2 minis. None of them are working. Any time I say “Hey Google” they light up for a solid 30 second they say “there was a glitch”. I’ve tried resetting them, unplugging them all at the same time. I’ve reset the WiFi and I’ve called my internet provider and they say there is nothing wrong on their end. Anyone else having this issues?

11 REPLIES 11

John153
Community Member

I'm having the same problem and poor connectivity the last few days to my Nest mesh hubs. I have reset multiple times and still have a poor connection. I think Google must have run an update in the last few days. Nothing else changed in my system.

Mlabrador
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for posting and apologies for the late response. 

 

Quick question; who is your internet provider? have you tried moving it closer to the router? Also, make sure that the devices are within 15 feet and try to unplug for 1 minute and reboot the router. 

 

Keep me posted. 

 

 

Regards, 

Nikki 

I’m using fios and all three of my assistants are close enough to the router. Range isn’t an issues. Nothing has been moved or changed. I think it has to do with downloading the new iOS on my phone.

John153
Community Member

Nothing changed in my environment other than my Google nest mesh system pushing slower speeds and disconnecting from my devices. 

 

Mlabrador
Community Specialist
Community Specialist

Hi John153, 

 

Thanks for the information. A few questions:  are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

 

Give these steps a try:

 

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

 

Keep me posted. 

 

 

Best,

Nikki 

Azarco
Community Specialist
Community Specialist

Hey all,

 

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.


Thanks,

Alex

John153
Community Member

I completed your suggested actions and I am still suffering from extremely low speed and daily disconnects of my other Nest products 

Azarco
Community Specialist
Community Specialist

Hey John153,

 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

It's me again. Have you had the chance to fill out the form?

 

Regards,
Alex

Muddi
Community Specialist
Community Specialist

Hey Solid_Steel86,

 

To confirm, have you tried the suggested steps provided by @Azarco about checking the router settings?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Solid_Steel86,

 

Just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi