Audio Delay When Bluetooth Connected to Nest Audio Stereo Pair

[TNLEGO]

This was reported in 2022 and brushed away as "don't do that" but I imagine the engineers at Google are capable of designing a solution that will allow us to use a Nest Audio stereo speaker pair with a Google TV connected by Bluetooth to offer seamless audio with no video/audio sync issues. The delay can not be adjusted by the TV and rests with the speakers and I am hopeful that Google can rectify this without me having to purchase additional (and unnecessary) hardware for the house.

[sicsacol]

Hi @TNLEGO,

Thanks for posting. I'm sorry to hear you're experiencing audio delay connecting your Nest Audio in stereo mode to your TV. No worries, I'm here to help.

Can you tell me if the audio delay happens without stereo mode? Since you have a Nest Audio in stereo mode, you can check out the following article with some tips to try: How to correct group playback delay.

Let me know how it goes after trying these steps. I'm happy to assist further if needed.

Cheers,
Jonathan 

[TNLEGO]

Thanks, Jonathan. This doesn't relate to group playback nor does the delay happen when not in stereo mode.

[sicsacol]

Hi @TNLEGO,

Thanks for your reply. 

Just to be on the same page, have you already followed the article? If so, how did it go?

Any additional details you can provide will be helpful.

Sincerely,
Jonathan

[TNLEGO]

Thanks. There is no delay between the speakers. There is a delay between the TV's image and the audio from the speaker pair. The article is not helpful.

[sicsacol]

Hi @TNLEGO,

Thanks for confirming. 

Have you tried moving your stereo speakers to a speaker group? If not, please try it. Also, please tell me what type of TV you have. If your TV can be connected to the Google Home app, please check out the following article to link your TV to your speakers: Pick a preferred TV or speaker for video and audio playback.

Let me know how it goes after trying these steps. I'm happy to assist further 

Regards,
Jonathan 

[TNLEGO]

Sorry--this isn't applicable to my situation. I have a TV with poor audio. I'd like to use a Google Nest Audio stereo pair to serve the audio for the TV via Bluetooth. When I have them as a stereo pair, there is a lip sync issue. When I only have one speaker, it works fine. This has nothing to do with speaker groups. To my understanding, there is no way to "cast audio" from a TV to a speaker group when watching TV.

[sicsacol]

Hi @TNLEGO.

Thanks for your response.

I understand that some of the steps may not apply to your situation. However, please try creating a speaker group and adding your speakers in stereo mode, as this can potentially improve audio sync.

Keep me posted on how it goes.

Best,
Jonathan 

[TNLEGO]

No change.

[sicsacol]

Hi @TNLEGO,

Thanks for the update.

I appreciate your troubleshooting efforts, and I'm sorry to hear that they didn't resolve the issue. Since you've already tried some steps, my team would like to know more about this audio delay issue. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know once you've submitted the form.

Best regards,
Jonathan 

[TNLEGO]

Thanks--I already have a support ticket open, should I still complete this form, or is that redundant?

[sicsacol]

HI @TNLEGO,

Thanks for your reply.

That's great; if you already have a case ID, please share it. This information will allow me to access your support history and check the status of your case more efficiently.

Once you provide the case ID, please let me know, and I'll be happy to look into this for you.

Sincerely,
Jonathan