My NEST HUB 2nd Generation Display

[Bala46]

Google Nest Hub Display suddenly turned OFF. It does not come ON even after setting up again. Audio is fine

[EduardoN]

Hi @Bala46,

Thanks for reaching out to the Google Community Forum! I sincerely apologize for the inconvenience of your Nest Hub 2nd Gen display not turning on. I appreciate you taking the time to investigate what happened, and I'm happy to help!

I've reviewed the information you provided, and I have a few more questions to ensure I can provide the correct troubleshooting steps:

• When did the issue start?
• Was there any type of electrical outage around the time the issue began?
• Is the speaker or display plugged directly into a wall outlet or surge protector?
• When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power?

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo

[Bala46]

Thanks for your reply to my query regarding Nest Hub.

It was working nicely, and about a fortnight ago, the display suddenly went blank. However, it was responding to voice messages and even playing music.

My efforts to bring the display ON failed.

Then as suggested reset it and now there is no response at all.

Now coming to the set up.

It is plugged into a wall and it has been for more than two years. No surge protector is used.

There was no LED glowing once the failure happened.

Even the Google logo 'G' did not show up.

Apparently there is no software-related issue.

Can suggest a way out.

[EduardoN]

Hi @Bala46,

I appreciate all the troubleshooting you've done with your Nest Hub. However, I've confirmed that the situation lies with your device.

The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Feel free to keep us posted.

Best regards,

Eduardo