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Audio Nest speaker stopped working

arnold84
Community Member

Out of nothing my speaker stopped.

Its not doing anything, doesn't react en no lights 

Tried an other power supply, did not work

Tried factory reset, didnt even respond

It was offline in my app, removed it and tried to reinstall. Did not work, so don't see it anymore in my app.

Thanks for your time in advance

 

2 REPLIES 2

Rafa21
Community Member

Hola me pasó lo mismo : ( y nadie da solución a ese inconveniente 

ByronP
Community Specialist
Community Specialist

Hi folks,

 

Thank you for reaching out to the community. I understand that you're experiencing trouble with your Nest Audio, which isn't responding and shows no LED lights. I appreciate your troubleshooting efforts in this situation. Let's work together to find a solution.

To help me assist you further, I need to ask a few questions:

  • When did the situation start?

  • What type of Nest Audio do you have? (You can visit this helpful article to identify the type of Nest speakers.)

  • Have you recently experienced any power outages or blackouts in your home?

Please keep me posted.

 

Regards,

Byron