Audio group cuts out after 30 seconds

[Cloudtales]

When I cast audio from my phone to Google groups to play a Spotify list, the music begins in the devices and then cuts out after about half a minute. when I ask any of my devices to play music in a specific group the same thing happens, the music starts in order devices and then cuts out while on my phone I can still see that the that the music is playing but no audio is coming out. I've tried switching off and restarting all of the devices but it makes no difference

[Princesss]

Hi Cloudtales,

Thanks for visiting the Community.

Sorry to hear about this experience with your Google Nest speakers. A few things I'd like to ask-- when did you start experiencing this? Does it happen also when you try to play radio, news or podcast?

Let's try first the following:

• Reboot the Google Nest speakers-- unplug it from the power source for at least a few minutes.
• As soon as it is plugged in, move the speakers closer to each other so we can check if distance is the issue.
• Try also rebooting your router as it will also help eliminate the congestion on your network.

Let me know if you notice any changes after trying these steps.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hey there,

I just want to follow up-- have you had the chance to try the steps posted above? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hello Cloudtales,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Cloudtales]

Hi. Sorry for the late response. Spotify music is still cutting out after 30 seconds or so if I play the music through a speaker group. I've tried shutting power to the speakers, router and wi-fi point but this made no difference. Generally the whole "Hey/Okay google thing has become a bit buggy over the past few weeks, not stopping a podcast or Spotify, when I say 'Okay, google, Stop' seeming not to hear me. misunderstanding what I say.

[Princesss]

Hi Cloudtales,

Thanks for responding.

How far is your Google Nest speakers from your router? Have you already tried playing other media from a different music provider to see if you will get the same results? 

If testing other music providers still show the same results, let's perform a complete reset to your Google Nest speakers and let's see if you will still experience the same thing.

Keep me posted!

Best,

Princess

[Cloudtales]

The Google Nest router is in the hallway about 4 metres away from the doorbell with only a front door and glass inside door. It's been installed and working fine for a couple of years now and this delayed response is very recent. I know how to reset the speakers but with several of them around the house, I'm reluctant to do this as I have looked into the matter and have learned that this problem is a common one amongst users - and one that resetting is not a guaranteed solution, I would be much happier if you could fix whatever is causing the problem at your end. I do not accept at face value the assumption the problem is at my end as the prevalence of the problem seems to indicate it is a problem at your end. 

[Princesss]

Hi Cloudtales,

I understand. Since you have a multiple Google Nest speakers set up under same Wi-Fi network, let's reboot the router simply by unplugging it from the power source for at least 20 minutes. As soon as it is plugged back, try to check one of your speakers and see if it will exhibit the same behavior. If it still shows, I would recommend performing a reset to one of the speakers so we can compare its behavior to the other speakers.

Keep me posted.

Best,

Princess

[Princesss]

Hello Cloudtales,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Cloudtales]

Sure, go ahead, lock the thread. Google support has been less than useless on this occasion.

[Juni]

Hi Cloudtales,

Have you had the chance to try the steps provided by Princess? I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Thanks,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan