Automatic Light/Dark Theme Switching Issue on Nest Hub 2nd Gen

[mihau]

Hi,

I've encountered an issue with my Nest Hub 2nd Gen related to the automatic switching between light and dark themes. Despite having the theme setting set to "Auto", the theme doesn't change automatically or changes at the wrong times. This issue seemed to occur after the most recent update. Previously, this function was working properly.

I have attempted to restore factory settings by holding down the volume up and down buttons, but this hasn't resolved the issue.

[themiddlehelper]

Hi! My Nest Hub Max keeps switching to light mode every couple of days from dark mode. I don't know why it's doing this, I'm the only person who can manage it on Google Home, I checked for unknown devices (even though I have 2fa on), but it still does it. I confirmed with my family members that they don't know how to change it to light mode. Is this a potential bug that might need to be issued? Thanks everyone! 

[MplsCustomer]

@themiddlehelper 

Have you tried just a simple reboot, either by unplugging your Nest Hub Max for a minute or by using the "Reboot" option in the Google Home app?

[themiddlehelper]

Yes, it still does that however 

[MplsCustomer]

@themiddlehelper 

If it weren't for all the challenges some customers have reported when trying to reinstall the camera on their Nest Hub Max after a factory reset, I would suggest a factory reset.

Maybe someone else will chime in on this.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I appreciate MplsCustomer's help here.

I've duplicated this thread to a similar trending issue. Our team is aware of this and looking into this issue at hand. Please send your feedback by following the steps provided on "Recommended Answer."

As part of our efforts to keep everyone informed, I will duplicate this thread in the main one. Please note that once moved, this original thread will be locked.

Cheers,

Muddi

[cmillar6]

My Nest Hub 2nd gen always reports a room temp of 94F and bright conditions in the sleep details.  This is despite the room being dark and well air conditioned..  The built in thermometer worked fine before the Fuchasia update.  Is anybody else experiencing this?

[Dan_A]

Hi cmillar6,

Thanks for bringing this to our attention. Let’s further look into it. Kindly provide me with the following information:
 

• Check the Cast Firmware/Fuchsia version. Swipe up from the bottom of the display > Settings > Device information.
• Verify if you can see the room temperature details on the display > Your morning > Your sleep > Swipe to Quality. 
  • Reference: https://goo.gle/44KAp2H

Regards,

Dan

[cmillar6]

Cast version 1.69.362882

Fuchsia version 11.20230306.3.112016

Yes I am able to display the sleep details. It reports a bright 94F room every morning when it is dark and well air conditioned.  

[Dan_A]

Hey cmillar6,

We've duplicated this thread for a similar trending issue at this link. Our team is aware of this and is working on a fix. I suggest checking the main thread for the recommended answer.

Cheers,

Dan

[Menz]

my last post was locked cause i didn't respond in time so i am reopening it because the last suggestion was to reset the device. I reset the device and the first thing i did was set the theme to Dark and woke up this morning and it was back in light mode. so the reset did not help

original post that was locked:
I have changed my Google home hub to dark mode several times and it keeps switching back on its own to light mode
Google home hub keeps switching to light mode - Google Nest Community

[Menz]

Switched back to dark mode after posting above message. Woke up this morning and again it's back in light mode. This is getting annoying as I shouldn't have to keep changing a setting and a factory reset was a waste as well

[Menz]

And yet again I wake up this morning and it's back to light mode. It held for 2 days and now I had to set it again today. This is getting annoying 

[Muddi]

Hello Menz,

My apologies for the delays. I know how challenging it is when your Google Nest Hub is not working the way it should. Also, we apologize if your previous thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Moving forward, please try turning off the ambient EQ on your device and let's see if your device will have the same behavior. Follow the steps below to know how:

1. From the bottom of the display, swipe up.
2. At the lower left hand corner, find the light icon.
3. Check if there's an A in the light icon. If yes, tap the light icon to turn Ambient EQ Off.

Let me know how it goes.

Cheers,

Muddi

[Menz]

well woke up this morning to it in light mode yet again. Held the setting 2 days which is about how long the setting held the last time. 

I have set it to dark mode again and turned off the Ambient EQ (which by the way DID have an 'A" in it and your directions did not say what to do if there was an "A" in it

[Muddi]

Hey Menz,

Sorry for the confusion. If you see an "A" in the light icon, please tap it to turn Ambient EQ Off. Once done, check if your device will have the same behavior.

Cheers,

Muddi

[Muddi]

Hi there,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Menz]

waiting to see if this fix was the final fix, so far its held

[Menz]

Well it took longer than before but yet again I woke up this morning and my Google home is back in light mode again. So any previous fix has not helped 

[Muddi]

Hey Menz,

Oh no! Another firmware update has been pushed for the Nest display. Let's continue monitoring your device for a few more days and see if this update resolves the issue.

Cheers,

Muddi

[Menz]

ok. so it could be updates that are forcing it back to light mode? i really hope not

[Chogardjr]

I'm having the exact same problem and I've come to this same conclusion. Those discreet overnight updates are resetting the theme reach time. No they have not fixed it yet.

[Menz]

Changed it to dark mode yesterday and woke up in light mode again today 

[Chogardjr]

My suspicion (and yours) was confirmed without a doubt this morning. I start work very early in the mornings and often times see the Hub do the restart after update. So I made sure it was in dark mode when I woke up and like clockwork I saw the restart. I checked after it came back up and behold...light theme again. This is (to many of us) a massive and unacceptable oversight on the part of Google's Hub update team. 

My suggestion is Google should allow us to set universal device theme's within our account rather than per device. I have 12 hubs I have to change each time they do this and I'm getting very frustrated about it.

[Muddi]

Hi everyone,

Sorry for the delays. Could you tell us the current firmware version of your devices? Follow the steps below to know-how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Cheers,

Muddi

[Q79]

There isn't a system firmware version.

There's a Fuchsia version, Software Version, Chromecast Firmware Version. Which one?

[Menz]

Mins says its version 11.20230306.3.135

[Q79]

.135 if you mean fuschia

[Menz]

Mine doesn't say that. Mine says system version

 

[Q79]

My bad. I'm going off the hub itself

 

[Chogardjr]

Your information matches my displays

[Juni]

Hi Menz,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.

Regards,

Juni

[Q79]

Will filling out the form actually make a difference or will it be like when the audio recording on the live stream and playback issues when nothing was done for weeks?

[Princesss]

Hi Q79,

That's a good question. From filling out the form, you will be assisted via email by one of our support specialists as there are information that cannot be disclosed publicly.

Best,

Princess

[Muddi]

Hey folks,

Thanks for all the information. I'll check this with our higher tier of support and update the thread as soon as I have information to share.

@Menz: Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

To other users, please send feedback as soon as you experience the issue on your Nest display. To send feedback, please say, "Hey Google, send feedback," followed by the keywords: GHT3 Nest Hub randomly illuminates at night. Learn more about how to send feedback on our Help Center.

Cheers,

Muddi

[Menz]

i just got back from vacation for a week. i will fill out the form very soon

[Juni]

Hi folks,

Macalao914, thanks for reaching out. Have you had the chance to try the steps provided by Muddi? Please try the steps outlined above and let us know if the issue persists.

Menz, thanks for keeping us in the loop. Kindly fill it out so we can continue with the next step. 

Regards,

Juni

[Q79]

We've all done it. Yet we're still changing our settings back every day. And what a surprise, no fix. Took the last issue over 2 months. Is it gonna be longer this time? Hmmm

[Menz]

Form has been filled out 

[Dan_A]

Hello everyone,

Thanks for providing the information. I duplicated this thread to a similar trending issue. Please make sure to follow the steps mentioned in the "Recommended Answer" to provide feedback that will assist our team in further investigating the issue.

Cheers,

Dan

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess