BAD Assistance for nesthub2

[REDA-BOUDIAF]

I would like to express myself on a problem that I had on my nesthub 2 that has lasted for a month yes yes I said a month talking to several operators spent hours doing several manipulations and still talking to managers, received calls and all for nothing, the worst is that my agent responds every 3 days or even a week and when I enter the chat some people ask me to do the same manipulations that I did three times, I don't I have never had to deal with a service as disastrous as that of Google, a manager promised me to resolve the problem in 24 hours a MANAGER!! but it's been 2 weeks!!! it's incredible but true, I would like to know your experience with after-sales service to know what to do, if there are people from Google my ticket number is: Google Support Inquiry: 3-4677000035503 just in case lolllll
Thanks in advance.

[Juni]

Hi REDA-BOUDIAF,

We hear you — we can understand why you feel that way. Upon reviewing the case, it appears that our support team has already sent an email. You can continue the conversation there, and we appreciate you checking back here in the community.

Regards,

Juni

[REDA-BOUDIAF]

Thank you Juni, already replied but the support take 78hours to one week to send email actually I have 29 emails and more than 10 hours with agent tchat, yeah its incredible but it's true :))

[Juni]

Hi there,

Thanks for the details you’ve shared. It looks like you've already done a good amount of troubleshooting with this issue. Currently, you are being assisted by our support team. Rest assured that they are doing their best to attend to your needs. 

Best,

Juni

[REDA-BOUDIAF]

Hello Juni, the last email that I received is more than 15 days a go :))))

[REDA-BOUDIAF]

Im not wrong when I says that the support is very very bad.

[Muddi]

Hello REDA-BOUDIAF,

My apologies for the delays. I followed up with the team and I'll update this thread as soon as I hear back from them.

Cheers,

Muddi

[Muddi]

Hi REDA-BOUDIAF,

I can see that one of our team members is already assisting via email. Please let us know if you need additional help, and we're happy to lend a hand.

Cheers,
Muddi