Best Hub will not turn back on

[Denvalj47]

I didn’t notice until the morning so I’m not sure how long it was off. I couldn’t get it to cut back on until I unplugged it and plugged it back in - from the device not from the wall. It cut back on and was fine for maybe a day or two before I noticed it had cut back off again. This time I can’t get it to do anything. I’ve tried plugging it into multiple outlets that I know work. I’ve tried doing something suggested on another post to hold down the volume down button while unplugging and releasing once plugged back in. I’m using the original cord and there are no kinks or cuts or anything in the cord. As far as the port where the plug goes into the device, I’ve unplugged it VERY few times and I mean it looks fine. I’m really at a loss here. It just won’t turn back on no matter what I do. 

[Guarcax]

Hi @Denvalj47!

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been experiencing with your Nest Hub. I can see that it randomly turned off; you have checked the power cable, and it is in good condition; you have also tried unplugging and plugging back the device using some different power outlets, but the Nest Hub is still not responding. Let me help you with this.

Here are some extra steps for you to try:

• Discharge the speaker or display:
• Unplug the power adapter from the outlet and the speaker or display.
• Leave it unplugged for 20 seconds.
• Plug the power adapter into the speaker or display.
• Plug the other end of the power adapter into a wall outlet that works.
• Check if any LED lights would appear on the speaker or display.
• If you have a second display that works fine, use the power adapter from the one that currently works.

Tell me how it goes.

Regards,

Daniel.