Like @JanHoldorp, I'm adding another voice to the choir of people reporting the same issue with the mostly black screen in hopes that we can get some sort of acceptable resolution:
- https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Black-Box-on-Google-Nest-Hub-s-2nd-Gen-...
- https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Black-screen-and-green-lines/m-p/555713
- https://www.reddit.com/r/googlehome/comments/ygwcsb/google_hub_black_square_on_screen/?rdt=62169
- https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Black-Box-on-Google-Nest-Hub-2nd-Gen-Di...
- ....and dozens of others in this forum.
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To answer the questions posted in other threads:
- When did the behavior start?
- Around ~Q1 2024. I initially noticed the display not responding well to the transition from dark to light. When turning the lights on in the room, the center horizontal third of the screen had an orange cast to it. This would resolve itself within about an hour or so.
The black rectangle issue, specifically, started to appear around July or thereabouts.
- Around ~Q1 2024. I initially noticed the display not responding well to the transition from dark to light. When turning the lights on in the room, the center horizontal third of the screen had an orange cast to it. This would resolve itself within about an hour or so.
- Was the device dropped or knocked over?
- No.
- No.
- Is the display still working?
- Partially, I can see slivers of the displayed picture along the right and sometimes left of the screen. It still responds to touch if I swipe up from the bottom and blindly press one of the icons that would normally appear in a functioning display.
- Partially, I can see slivers of the displayed picture along the right and sometimes left of the screen. It still responds to touch if I swipe up from the bottom and blindly press one of the icons that would normally appear in a functioning display.
- Is the display's assistant working?
- Yes.
- What's the Fuchsia version of your display? If you don’t know where to find it, check out this article: Find your device's firmware version.
- System firmware version: 20.20240530.3.226
- Cast firmware: 3.74.419799
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Please find images of the issue below. The green cast was new as of this morning but has since gone away.
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EDIT:
For anyone else experiencing this and wondering what happens after completing that form, the response from Google was this:
"Thank you for providing the serial number for your Nest Hub. We have reviewed the warranty information for your device and regret to inform you that it is currently out of warranty. The warranty expired on March 31, 2022.
Unfortunately, we are unable to provide a replacement device at this time.
If you purchased your Nest Hub from a third-party retailer, please contact them directly for assistance.
We appreciate you contacting us for assistance. Please do not hesitate to reach out to us again in the future."
I get it. It's out of warranty and they're under no obligation to do anything more to resolve this, and yet, it doesn't feel like an adequate response to an issue that, by all accounts, is not user-caused.
I expected a greater effort at troubleshooting the issue. Instead, this response feels like an unspoken acknowledgment that they don't know what causes it or how to fix it.
