Black display screen, then green horizontal lines on screen

[Kinna3]

I turned on my Nest Hub and the display screen was black. After trying to reset it (turning it on and off multiple times, and resetting it), the screen turned green and horizontal green bands appears.

The display is not showing up at all. 
This device is only one year old and was a gift so I can’t return it

[Azarco]

Hey Kinna3,

That certainly hasn't been easy for you — let's sort this out.

• When did the behavior start?
• Was the device dropped or knocked over?
• Is the device still working?

Are you still using the original power cable and adapter? Try moving your device to a different outlet. If the issue persists, could you fill out this form and let us know once you're done.

Best,

Alex

[Jake]

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know once the form has been filled out, as I want to ensure you are in contact with our team.

Best regards,
Jake

[Kinna3]

Hi Jake. Yeah I have filled out the form and has a following up email, asking for the serial number and photos of the issue. 
thanks

[Azarco]

Hello Kinna3,

I checked your case and it seems like our team has already processed your replacement. Feel free to reply to the email or open a new thread if you have other questions as we'll be locking this thread after 24 hours. 

Cheers,

Alex