Black screen and green lines

[Mjt_71]

My nest has a black box floating on the screen with occasional horizontal  green lines colouring the display.

I have followed the advice to factory reset after powering the device off but the display problem persists and I now cannot reconnect the device due to the display problem.

The audio was fine as was the Google assistant so it seems to be a display issue o ly.

I bought the device a little over 12.months Ago and I have a 1st Feb device that has not shown any issues.

[Alex_S]

Hi Mjt_71,

We appreciate your efforts in doing the factory reset. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[Alex_S]

Hello there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Cheers,
Alex