Black screen on google nest hub gen 2

[renrenanne26]

Hello! I got my NEST HUB GEN last February 2023. It was just working perfectly fine but just last weekend I’ve noticed the black screen. At first google was still responsive to my command but after multiple times of reboot and factory reset, google is not responsive anymore. Still with black screen after a week of letting it rest. Can it be replaced? Hoping from a response from your team. 

[Alex_S]

Hi renrenanne26,
 

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Hub 2nd gen. We'd like to take a deeper look into this. Kindly fill out this form and let us know once you're done.

Best,
Alex

[renrenanne26]

Hello! Already fill out the form!

[Princesss]

Hey renrenanne26,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hi renrenanne26,

Just a quick update: one of our team members has already sent you an email. Please check your inbox to confirm. If you have any additional concerns about your device, please feel free to update this thread.

Cheers,

Muddi