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Black screen

Rite12
Community Member

My Google nest screen is black I tried all the plugs etc I miss it should I just bin it ,?

5 REPLIES 5

Kushagram
Community Member

I also have the same issue for last three days and Google says they can't help as product is already one year old and also I don't have the invoice.

It's really hopeless 

Jammi
Community Member

Same problem here wish there were someone that could find a fix for it. 
it works fine sometimes so it is not the screen that is bad/broken. 

ai
Community Specialist
Community Specialist

Hi there
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-2944000031579.
Kindly,
Ai

ai
Community Specialist
Community Specialist

Hi Rite12,
We're sorry that you're experiencing screen issues with your Nest Hub! I've escalated your case to our warranty team to see what we can do. For reference, your case number is 2-2944000031579.
Kindly,
Ai

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.