Black square in the screen

[Maria15]

• My google home has a black square. I can hear but can’t see. What to do? 

[gmelanymelissa]

Hi @Maria15,

Thanks for posting here in the community. I'm sorry to hear you got a Black square on the screen. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What kind of Nest device do you have?
• When did the inconvenience start?
• What troubleshooting steps have you tried so far?
• Would you mind sharing a picture of the black square on your device?

Once I have these details, I can assist you better with the specific information.

Keep me posted.

Best regards,

Melany