Blank screen

[Dktzeurope]

Hi ... the google nest hub bought online in Apr 2023 now in June 2023 has the screen blank issue..pls advise further thank you

[Juni]

Hi Dktzeurope,

Thanks for reaching out. I know how it feels when something isn’t working as it should. Let me help you. Is it powered on? (Turn on the privacy switch to check if the light comes on, or ask a question and check if the Assistant responds.) Is the brightness offset in the Google Home App not set too low? Try to reboot your Google Nest Hub. If that did not work, perform a factory reset to put it back to its original state, then set it up as a new device.

Keep me posted.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni