Both Duo on my phone and Nest ring??

[Fhuang99]

Hi, I have linked my account to Google Nest and enabled voice call. The problem is now when someone is trying to reach me on my Duo account, both my phone and Nest will ring, is this normal? Can I set up so that only my phone rings and Nest doesn't ring?

[Juni]

Hi Fhuang99,

Thanks for posting here in the Google Nest Community.

Excellent question! Let me provide instructions on how to disable the only ring when home feature. Check the steps below.

1. On a mobile device, open the Google Home app .
2. At the top-right, tap the account icon.
3. Verify that the Google Account shown is the one linked to the Google Home or Google Nest device. To switch accounts, tap another account or Add another account .
4. Go back to Home View and tap Settings Communication Device & Call Settings.
5. Under the Only ring when home section, tap Set up or turn it on .
   Note: To turn it off, switch the toggle to off .
6. Follow the in-app instructions

Let me know how it goes.

Thanks,

Juni

[Muddi]

Hi there,

How's it going with your Nest Hub? Let us know if you still need help, and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey Fhuang99,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Mudi