The wifi point went offline earlier. Tried factory reset as it failed to connect. Restarted setup process. Twice it claimed connected but then stuck at "something went wrong... unable to determine if a google account was already linked".
Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands. Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet. Turn OFF mobile/cellular data.
Perry1, hopefully the steps above help. Additionally, try reinstalling your Google Home app. You can also use a different phone to check if you'll get the same result.
I'm just checking in to see if you have additional questions or concerns about your device? Feel free to update the thread, and the Community will be happy to lend a hand.
Just bumping in to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
