Broadcast Voice Clip Doesnt Play

[Ginlee2881]

Hi. I use broadcast messages very frequently. When my kids respond, I used to be able to hear the voice clip. Now, I press the play button of the voice clip and nothing happens. I can only read the transcription but the broadcast reply clip doesn't play. This is very annoying. Can you please help?

[Princesss]

Hi Ginlee2881,

Thanks for reaching out.

Sorry to hear about what you're experiencing right now. Let's go ahead and sort things out by answering these questions:

• When did it start to happen?
• What Google Nest speakers are affected? How many are affected?
• What are the distance between each speakers and the router?

If you haven't tried any steps yet, let's perform a reboot on both Google Nest speakers and router simply by unplugging it from the power source for a few minutes and let's test if that will fix the issue.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi Ginlee2881,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Ginlee2881]

Your solution is not working and unrelated. My issue is my phone can't play the voice when my daughter replied my broadcast to the nest hub.

[Princesss]

Hi Ginlee2881,

Thanks for clarifying. Can you tell us what phone are you using? If everything is working good with your Google Nest Hub, you can try checking some settings on your phone and test it out when you try to broadcast from your Google Nest Hub.

Best,

Princess

[Princesss]

Hi Ginlee2881,

Chiming in to see if you still need help with this. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Ginlee2881,

Thanks for responding. Can you check also the Android version of your phone? Also, it would be best for you to try on a different phone to isolate the issue.

Best,

Princess

[Princesss]

Hi Ginlee2881,

Chiming in-- have you tried the steps posted above? Let us know, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Ginlee2881,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[Ginlee2881]

I got a Oppo R15 pro