Camera Nest Hub Max

[MinoS]

Hello,

I've had the nest hub max for 3 years now, and I constantly have problems with the camera, which only works for 1 day, then it turns off. I followed the whole procedure to reinstall but it's the same. Before that didn't bother me because I didn't need it but now I need it! And in addition the warranty is expired 😞 Can someone help me?

[kcollins]

I have recently had issues with the camera used to work like a charm now it barely functions like right now its on but the app says its offline and can't see anything. I have tried resetting my network changin my Hub Max from 4g to 5g and back again and factory resetting the device. Please Help!

[Muddi]

Hello folks,

Thanks for reaching out. I know how important it is to have a working camera on your Google Nest Hub Max. I'd like to dig deeper into this.

• When did the issue start?
• What LED lights appear on the Nest Hub Max?
• When you try to stream the built-in Nest Cam, do you get error messages from the:
  • Nest Hub Max
  • Home app
  • Google Home for web
  • Nest app
• What is the current firmware version of your Nest display?
• What’s the software version of the Google Home app?
• Does the built-in Nest Cam work with the following apps:
  • Nest app
  • Google Meet video calls
• In the Google Home app, check if Home monitoring features are turned on. When enabled, does it turn off by itself?

Looking forward to your response.

Cheers,

Muddi

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[MinoS]

hello, thanks U for answers. I'am testing issue and i said you after

[Juni]

Hi folks,

MinoS, understood. We will keep this thread open and wait for your update.

kcollins, have you had the chance to try the steps provided by Muddi? Let us know if you still need further help. We are here for you.

Regards,

Juni

[MinoS]

Thanks for following. Now, the issue has been resolved. Has Google done anything? For the moment the camera does not disconnect anymore.. I'm leaving this thread open for a while..

[Juni]

Hi there,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.
 

Thanks,

Juni