Google mini help needed

[carmenmiles]

I'm stuck, I've been using my Google mini as an alarm clock with the radio as my alarm for years but for some reason it's now only playing the radio for 2min then stopping, but if I open the home app on my phone it's saying it's still playing and the lights on the mini are still flashing like the alarm radio is playing but there is no sound. 

Also if I ask gold to play the radio it'll play for the 2 min then go silent again.

I have done a reboot, turned off our router and uninstalled Google home then reinstalled but had no luck in fixing it.

Any ideas please

[Muddi]

Hello carmenmiles,

We appreciate your efforts. I know how challenging it is when you're having issues with alarms on your Google Home Mini. Let's try to get to the bottom of this. A few questions: when did the issue start? Have you tried other radio stations? Does the same thing happen if you set up music instead of a radio station? What radio service provider are you using? What is the name of the radio station?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi there,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[carmenmiles]

The issue started about a month ago and is happening over all 4 Google mini's that we have.Yes i have tried other radio stations, also tried Spotify and I tried another Google mini and it had the same issue. We are using tune in radio for radio stations and the station is More FM 

[Muddi]

Hey carmenmiles,

Thanks for coming back to us. Are you having issues playing the same stations on TuneIn or Spotify? Also, have you tried connecting your speaker to a different network to see if it still has the same behavior?

Cheers,

Muddi

[carmenmiles]

It's happening with different stations but I've but tried a different network as I'd need to remove from my home to try that. I'll take to work today and try

[Muddi]

Hi there,

Sounds like a good plan! Keep us posted.

Cheers,

Muddi

[carmenmiles]

Ok so I tried another network and got the same result, still cutting out. Any other ideas. Could it be a setting of dune sort?

Carmen

[Juni]

Hi there,

Understood. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Juni]

Hello carmenmiles,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Best,

Juni