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Can a 3 year old Nest Hub 2nd Gen still get replacement?

jquerijero
Community Member

My device is now stuck in Recovery Mode boot loop and is now bricked. Is it possible to get it replaced?

10 REPLIES 10

Princesss
Community Specialist
Community Specialist

Hi jquerijero,

 

Thanks for posting in the Community.

 

Sorry to hear about this. Have you already tried performing a complete reset to your device? If not, let's try it first and see if this would make any difference. Also, do you still remember when and where did you purchase your Google Nest Hub so we can check your warranty options?

 

Best,

Princess

I had done a reset, but it still went back to "Recovery Mode" after it's restarted.

Alex_S
Community Specialist
Community Specialist

Hello jquerijero,
 

I’m sorry to hear that the issue persists. Let’s further look into it. Are you still using the official power cord that came with your Google Nest Hub? Have you also tried to plug it in a different wall outlet? If possible, can you also send a video showing the Recovery mode boot loop? You can share here the file link as a reply. 
 

I’ll look forward to your response.


Kind regards,
Alex

It's not letting add the video file. I have no public site to upload my video.

Alex_S
Community Specialist
Community Specialist

Hi there,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.


Best,
Alex

The Piotrek79pl username doesn't seem to be me.

Alex_S
Community Specialist
Community Specialist

Hello jquerijero,


Apologies for that! But to confirm, we've already received your form. I'll follow up with the team regarding it and update you as soon as I have any news to share.


Kind regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hey jquerijero,

 

It seems like a senior specialist has already sent you an email. Kindly look for the one that has the subject line: [1-2013000034901] Your Google Support Inquiry: 1-2013000034901 and continue the conversation there so they can further assist you.

 

Warmly,
Alex

I don't know the exact date, but I got it from Walmart. Here is the serial number ##############.

 

For the safety of our community members, this post was edited to remove personally identifiable information.

Princesss
Community Specialist
Community Specialist

Hello there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess