Google nest has a black screen

[Nursepmj]

My Google nest hub is less than a year old and all of a sudden it has a black screen. I’ve tried all the suggestions in the post such as unplugging it and plugging it back in 11 times. I’ve done this several times, holding the volume button and trying to reset nothing is working. The cord is the original cord. And my Internet is just fine. I’m not sure what else I can do.

[Alex_S]

Hi Nursepmj,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Regards,
Alex

[Alex_S]

Hi there,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex