Can no longer broadcast from app

[Nollnotes]

We have several mini’s, a clock, and a hub.  We had some internet issues and ended up splitting our bands to 2.4 and 5.0.  We are now having these issues:

1.  The Lenovo clock will no longer connect

2.  The google chrome on our livingroom tv will not connect/work. 
3.  I can longer broadcast from my app.  The microphone at the bottom disappeared.  When I hit the “broadcast” button,  nothing happens

i have made sure that each device is connected to the same band when trying to make it work….my phone is on 2.4 and so are the google minis.  When I try the chromecast, I also make sure both devices are on the same band. 
What is going on???  We were not having any issues at all. 

[Muddi]

Hey Nollnotes,

Thanks for sharing details about the issue here. My apologies for the late response. 

I know how it feels when you're having issues with your Google Home Mini's and smart clock devices - let's address your issue one at a time. To confirm, did you reset your devices prior to setting up to the new network? How far are your devices from your router? Are you able to broadcast from your Home Mini? What specific Chromecast device are you having an issue with? What message are you getting when connecting your Chromecast to the network? Have you checked if your Lenovo clock is compatible with 2.4 GHz? 

For the Google Home app, let's uninstall and re-install the app on your phone, and check if you still have issues broadcasting.

Looking forward to your response.

Cheers,

Muddi

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Nollnotes]

Thank you.  I was able to get someone at Comcast that led me through seperating them.  They work and now extend to the places that they were not when they were combined.  The only problem is that different devices are on different bands and it is causing issues a bit.  Such as the googel chrom being on 5.0 and my phone being on 2.4 so they can't communicate.  It has totaly messed up our googles because they are on different bands depening on how far away they are and they are no longer communicating.  I may end up having to put them together, but we do like the fact that the signal seems to reach further when they are seperated.  Any reason why that would be?  Thank you so much for checking up on this.

[Dan_A]

Hi Nollnotes,

That's great to know! About your question, it's not to say that the signal seems to reach further when they are separated but the devices on one band frequency are not congested anymore since they are in 2 separate bands. In general, the difference between 2.4GHz and 5GHz boils down to wireless range vs. speed. If you want better range, use 2.4 GHz. If you need higher performance or speed, use the 5GHz band. But by design, 5GHz can’t reach as far as the 2.4GHz. You might want to choose which devices should be on to maximize your connection.

Hope this helps.

Best,

Dan

[Jake]

Hey there,

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake