Can not connect the damn speaker to my WiFi!

[Rdianco]

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Original poster: Jake Caller 

Hey all, I am at my Whits end! I have recently moved house and I can't connect the damn speaker to my WiFi. I have followed numerous instructions from Google to third party websites. I have cleared and deleted my speaker of the old address WiFi. Made a new home profile on Google Home and have tried restarting both speaker and WiFi together and separately. I have tried moving the speaker next to the WiFi. I even invited my misses into the the home profile on Google Home to see if it was me doing something wrong. Every time when I and my misses tried to connect it tells us it can not connect to the WiFi 😩

Oh PS: I have tried both Google Home (big one) and the Nest Mini both the same issue

Any help would be appreciated please

[Rdianco]

Hi Jake Caller,

Thank you for reaching out. I appreciate you taking the time to troubleshoot and reboot your devices. I have some quick questions to get a better understanding of the issue:

• Is this the first time you are setting up the device?
• Is this a new issue? Were all of your devices connected to WiFi before?
• Are your devices powering on?
• What error message are you getting from the devices? What does it say? 
• Have you tried connecting your devices to a mobile hotspot? What happens?
• Can you do a Factory Data Reset on both of your devices? Is there any improvement?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience.

- From Frances (Community Specialist)

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day! 
Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary