Why does my Google Home shut off white noise when I check baby on my Mini Hub through Nest?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Melissa Mcnelis 

Checking the nest camera on my phone app doesn’t interfere with the Google Home white noise volume. It only happens when I try to use our bedroom hub as a monitor for the nursery nest camera. Then the white noise shuts off.

[Rdianco]

Hi Melissa Mcnelis,

I'm sorry to hear that you are experiencing this issue of your white noise media pausing when you stream and view your Nest Cam. I understand your concern. 

This is an issue our team is aware of and are currently looking into.

In the meantime, it would be great if you could share feedback from your device using the keywords, "Media pauses on devices when streaming Nest Camera". You can also check this link out for more information on how to do so. 

Please let me know if you have any other questions or concerns, thanks. I apologize for the inconvenience. 

- From Frances (Community Specialist)

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day! 
Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary