Can play Tune in Radio on Google Nest Hub, but not on Google Nest Mini

[MikeyInCVCA]

Hi!

I have a Google Nest Hub at my home in SoCal and a Google Nest Mini where I'm currently visiting in Southern Oregon.

At home, I can tell the Nest Hub to "play Sacramento radio station 99.3" and it will connect to Tune In Radio and stream that station.

On the Nest Mini, I can't get it to play anything. The command above gets a response along the lines of "YouTube Music cannot play that station."

If I tell it to "play Sacramento radio station KZHP-LP on Tune In Radio," it tells me that I can't play playlists on Tune In Radio.

If I tell it to "play Tune In Radio," it says, "I cannot do that."

I've also tried a bunch of other commands by rearranging the words, including the full station identifier and frequency and city, and still nada.

How do I play Sacramento radio station KZHP-LP (frequency 99.3) on the Nest Mini? And why does it work on the Nest Hub? ...thanks!

[Princesss]

Hi MikeyInCVCA,

Thanks for visiting the Community.

Radio stations also varies to the location where the Google Nest speaker is set up. Could you try asking your Nest Mini to play a radio station available in Southern Oregon to see if this will play on the speakers? 

You may also want to try some of the commands here: https://goo.gle/3Y5dxcs

Let me know how it goes.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[MikeyInCVCA]

Thanks, Princesss. I did some experimentation today, and I was able to get a radio station in my current area to play. However, when I tried playing some other radio stations that are available through TuneIn, the Nest Mini kept telling me it couldn't stream playlists on TuneIn radio and would instead start playing a YouTube channel that it thought was related.

My spouse has an Echo Dot, and when I tell it to "play radio station KZHP-LP in Sacramento on TuneIn radio," it immediately starts streaming the correct station, so I would think my location isn't a factor. I can also play the station on my computer, through a web browser, either directly on the station's web site or through TuneIn radio.

Next chance I get, I'm going to try using the commands that you linked in your previous message, to see if the Nest Mini will accept them.

But it's still confusing that the Nest Hub simply plays the music but the Nest Mini constantly fights me. I would think they would both respect the same command set and act similarly.

[Princesss]

Hi MikeyInCVCA,

Thanks for trying out some steps. Could you please list down all the radio stations you've tried that is not working with your Google Nest Hub as well as the commands you've tried so we can try it here on our end?

Best,

Princess

[Princesss]

Hello Mike, 

I just want to make a follow up on this. Let us know more info so we can also try the radio stations you've tried on your end.

Best,

Princess

[MikeyInCVCA]

Hi, Princess... it has been a very hectic week and I've not been able to do the testing with the Nest Mini. However, next week, I will get a chance to verify the Nest Hub still works with that radio station. Hopefully, the week after that, I can test the Nest Mini to see what radio stations I can hear with it. ...thanks!

[Princesss]

Hello Mikey, 

Thanks for giving us a heads up. I'll make sure to keep this thread open for few more days and will wait for your update.

Best,

Princess

[MikeyInCVCA]

Thank you so much, Princess. I did some testing with my Nest Hub this morning, and now, it is getting the same results as the Nest Mini and is challenged with playing the radio station I want.

Since it has a display, I can watch as it interprets what I tell it. When I say "play radio station K Z H P L P in Sacramento on Tune-In radio," it drops letters from what I'm saying. I enunciate very carefully, and it usually understands me well when I'm not asking for it to play radio. I suspect the Nest Mini is doing the same thing, but without a display, I can't verify.

I have a video that shows this happening, but I'd prefer not to post it publicly. I also have a screen shot from Tune In showing that KZHP-LP is one of the participating stations. Is there a way that I can send a Google Photos link to you to forward to the Google engineers? ...thanks! -mk

[Princesss]

Hi there,

I appreciate your effort on trying some steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[MikeyInCVCA]

Thanks, Princess! Form submitted with link to video and screen shot.

[Princesss]

Hi Mikey,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[MikeyInCVCA]

Thanks, Princess!

[Princesss]

Hello there,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.

Best,

Princess

[MikeyInCVCA]

I received the email and I will work with the technician, Princess. Thanks for your assistance in escalating!

[Alex_S]

Hey MikeyInCVCA,
 

We’re glad to help. Should you have other questions or concerns about Google Home/Nest devices, you know where to find us. We’ll be more than happy to assist you.

Best,
Alex