Can’t change my IP on my Nest Hub to connect to my WiFi

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Hany Morcos 

Can’t connect my Nest Hub to my WiFi, tried everything still fail to connect. IP Address not connected

[frances]

Hi Hany Morcos,

Thanks for the post. I am sorry to hear that your Google Nest Hub is not connecting to your WiFi. I understand your concern and would be more than happy to help find a solution. First, I have some questions to get a better understanding of this issue. 

• Which Google Nest Hub is this post in regard to? (model name, generation number)
• Is your Google Nest Hub powering on?
• Is your Google Nest Hub showing up in the Google Home App?
• What kind of WiFi are you trying to connect to? A one step password only WiFi or a two step WiFi?
• Have you tried connecting your Google Nest Hub to a mobile hotspot instead? What happens?
• Have you taken any troubleshooting steps? If so, what have you tried?

Thank you for your patience, I look forward to your response!

[frances]

Hi there,

Just checking in. Has your issue been resolved? Feel free to reach out with any questions or concerns you have. Thanks!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.