Can’t connect Home Mini to new router

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Sheryl Balentine 

Set up Home Mini and worked great then our ISP changed us from DSL to cable modem and now can’t connect Home Mini!

[frances]

Hi Sheryl Balentine,

Thank you for your message. Let's find a solution together to get your Google Nest Mini connected to WiFi so that you can listen to your favorite music. I would be more than happy to help you. First, I have some questions.

• Are you seeing any error messages on the Google Home App? 
• Have you tried connecting your device to a mobile hotspot? What happens?
• Is your WiFi a one step process or is it two or more login steps?
• Can you do a Factory Data Reset on your Google Nest Hub? Is there any improvement?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.